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sales: 866.864.5376 |
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The Hosted Call Recording and Monitoring Solution |
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Privacy law |
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Beyond wiretapping laws is an emerging area of privacy law, most of which appears to be developing in the court system. Our review of the literature suggests that employers are sufficiently protected when they (1) notify employees of their monitoring and recording practices and require employees to acknowledge receiving the notification, and (2) provide employees with telephone lines that can be used for personal calls and which are not monitored or recorded. If the employer has a policy limiting personal calls, we don't believe recording needs to affect that policy in any way. To the extent that this area of the law is developing in the courts, it will vary by state, so call centers may wish to consult with an attorney to feel comfortable that they are avoiding any legal liability. *Content from "Recording and Monitoring Call Center Transactions: A VoiceLog White Paper." |
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VirtualLogger, LLC... sales@virtuallogger.com... sales: 866.864.5376 |
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