Management

Jim Veilleux, CEO

Jim is President and co-founder of VirtualLogger and its predecessor, VoiceLog, which he started in 1996. In its first 10 years, VoiceLog quickly grew to dominate the automated Third Party Verification and was named to the INC 500 two years in a row. Since 2004, Jim has led the company back to its initial concept – providing call recording, monitoring and quality management on an “on demand” basis. In 2006, the Third Party Verification business was sold enabling investors to realize a 520% return on investment.

Jim is a long-time veteran of the telecommunications industry, with positions at MCI, Sprint, Skytel and others. In addition, he’s worked at Claritas – a provider of demographic databases, and Doubleday, the publishing house. Jim has an MBA from Pace University and a BA in Speech and Theater from Bates College.

 
Sky Collins, Vice President, Operations

Sky is responsible for the VirtualLogger Client Services and Operations organizations that include both Quality Assurance and Development teams. Prior to VP, Operations Sky led the VirtualLogger Helpdesk Team from 2009 to 2011.   Prior to joining VirtualLogger, Sky worked for with the VirtualLogger parent company, VoiceLog managing quality assurance.

Prior to VoiceLog, Sky was an independent contact center consultant completing projects with West Telemarketing, ACD and the Public Broadcasting System.