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The  Hosted Call Recording and Monitoring Solution

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VirtualLogger  is the first and leading provider of call recording,
quality monitoring and advanced call logging, and call quality
scoring technologies on a hosted or ASP basis. The VirtualLogger concept has been so successfully received that it earned INC magazine's Top 500 Fastest Growing Companies two years in a row.

Because  VirtualLogger offers our technologies to centers on a hosted basis, our  clients avoid the dreaded forklift upgrade!

Pay  as you go

Our "software as a service" offering means you "pay as you go"
instead of making huge cash investments for technologies important
to your center.

Help! I need to

...so  you can afford more

Document calls for
regulatory or legal purposes

Document calls for
customer dispute resolution

Evaluate and provide
feedback and coaching to agents

Evaluate calls for marketing content

Because you save your cash, your center can now afford more
of the capabilities needed to manage your contact center agents
and processes and to achieve more efficient and improved call handling skills. By improving your agents' call handling skills with
VirtualLogger, you can:

  • Reduce call handling time
  • Improve first call resolution
  • Improve coaching results

Learn  more

News

(11/04/08) VirtualLogger™ Provides Technology Solutions for Lean Economic Times

(3/11/08) VirtualLogger™ Looking to Sponsor Call Center Sports Teams
The Big Score™ Offers Up to $300 Per Team to Demonstrate the Power of VirtualScore™

(02/11/08) Trade-Up Program Gives Contact Centers Credit for their Legacy Recorders and Quality Monitoring Systems; VirtualLogger Offers Up to $150 per Agent for Old Recording and Quality Monitoring Equipment

VirtualLogger, LLC...sales@virtuallogger.com...sales: 866.864.5376