Trade-Up Program Gives Contact Centers Credit for their Legacy Recorders and Quality Monitoring Systems; VirtualLogger Offers Up to $150 per Agent for Old Recording and Quality Monitoring Equipment

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Trade-up Program Gives Contact Centers Credit for their Legacy Recorders and Quality Monitoring Systems, VirtualLogger™ Offers Up to $150 per Agent for Old Recording and Quality Monitoring Equipment

February 11, 2008

Most contact centers have recording and quality monitoring equipment, but the majority of these systems are many years old. To offset the high cost of upgrading to the latest systems, VirtualLogger™ is offering a trade-in credit that could save thousands of contact centers millions of dollars. The VirtualLogger Trade-Up plan offers contact centers with qualifying equipment up to $150 per agent towards a state-of-the-art VirtualLogger system, which could be enough to cover 100% of the VirtualLogger set up fee. Most systems from NICE, Witness, Verint, Mercom and many other brands will qualify.

Most contact centers have some kind of recording and quality monitoring equipment, but the majority of these systems are many years old. Call centers wanting the latest quality monitoring features, including web-based access, screen capture and integrated scoring and coaching face large capital expenditures to upgrade their systems. Now VirtualLogger™ (http://www.virtuallogger.com) is offering a trade-in credit that will allow thousands of contact centers to upgrade to the latest technology with no upfront payments.

VirtualLogger LLC announces its VirtualLogger Trade-Up plan for contact centers with existing legacy recording and quality monitoring systems. Under the program, contact centers with qualifying recording or quality monitoring equipment can trade in their existing system and save up to $150 per agent towards a state-of-the-art VirtualLogger system.

We're on a campaign to stamp out the 'forklift upgrade'

The VirtualLogger Trade Up Plan is designed to help contact centers offset the "forklift upgrade" required by many existing call recording vendors. Because VirtualLogger offers a "pay as you go" "Software as a Service" model, the set up fees normally required for a VirtualLogger system are much less - sometimes hundreds of thousands of dollars less - than the cost of conventional systems. Under the VirtualLogger Trade Up plan the set up fee could be eliminated entirely.

A simple description of the make, model and year of the existing recording or quality monitoring system along with the type and number of telephones used is all that's required to find out if a contact center qualifies for the VirtualLogger Trade Up plan. Most recording systems from NICE, Witness, Verint, Mercom, eTalk, Envision, VoicePrint, Higher Ground, ASC and Wygant will qualify as well as lesser known brands. Any system using AI-Logix SmartWorks recording interface cards will qualify. The recording system does not necessarily have to work properly, but non-functioning recorders will be evaluated on a case-by-case basis. Credits will vary in value from $50 to $150 per recorded line or agent.

The VirtualLogger recording and quality monitoring system provides a simple, intuitive user interface that minimizes training requirements and makes it easy for agents, supervisors and managers to get the most from their recordings. VirtualLogger is available for active, trunk and line-side recording for traditional phone systems, Voice over IP or VOIP phone systems, and can even be implemented remotely, with no recording equipment onsite. Available options include remote storage and archiving, integrated scoring and coaching, screen capture, speech analytics and emotion detection - all available on a "pay as you go" basis.

"We're on a campaign to stamp out the 'forklift upgrade'", said Jim Veilleux, President of VirtualLogger. "Our hosted service model protects our existing clients from these forklift upgrades. Now our Trade-Up program helps users of other recording and quality monitoring systems from having to deal with the full cost of new technology."

To find out more about VirtualLogger, call 866-864-5376.

About VirtualLogger. VirtualLogger LLC is the first and leading provider of contact center recording and quality monitoring on a hosted or ASP basis. VirtualLogger provides 100%, random and on-demand recording, screen capture, quality monitoring, analytics and related technologies - all on a "pay as you go" basis. The VirtualLogger hosted model eliminates capital expenditures, greatly reduces technological and financial risk, increases return on investment and lowers total cost of ownership for contact center technology. With more than 200 million calls recorded over 10 years and two years on the INC 500 list, VirtualLogger has a proven track record of success.

VirtualLogger is a registered trademark of VirtualLogger LLC. NICE, Witness, Verint, Mercom, eTalk, Envision, VoicePrint, Higher Ground, ASC, Wygant and AI-Logix are trademarks of their respective owners.

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