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sales: 866.864.5376 |
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The Hosted Call Recording and Monitoring Solution |
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VirtualLogger™ Looking to Sponsor Call Center Sports Teams |
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March 11, 2008 VirtualLogger™ Looking to Sponsor Call Center Sports Teams Call center managers often emphasize teamwork among their agents, and also the importance of keeping an upbeat attitude and managing the stress of a what’s often a difficult job. A new VirtualLogger program offers support for all these goals, while demonstrating the power of its VirtualScore quality management program. VirtualLogger LLC today announces “The Big Score”, offering sponsorships for company teams involved in organized competition in their communities. Under the new program, VirtualLogger will pay up to $300 for uniforms, recreational outings and other activities for any qualified team made up of call center employees. The program is available for teams in any well-recognized sport, including softball, bowling, volleyball, soccer, basketball, and others. Call centers teams who are interested are encouraged to apply for sponsorship by emailing info@virtuallogger.com. To participate in The Big Score, teams agree to post their game schedules and track their results using the VirtualScore web-based quality management system. The VirtualScore system makes it easy for users to enter any kind of activity – whether that’s a game, a customer call or an email or chat session – and then “score” the activity, using a customized evaluation form. Users can even import files into their records, such as pictures of the game, or in the case of call center activity, supporting documents associated with a call. “The Big Score” is designed to demonstrate the power and flexibility of VirtualScore, the web-based evaluation tool from VirtualLogger. Because VirtualLogger offers VirtualScore on a "pay as you go" "Software as a Service" basis, it’s very easy to set up customized scoring forms to track any kind of activity and share those forms across a team or an enterprise. And VirtualScore is an open system that can be used with other vendor’s recorders, such as NICE, Verint, and others. By using VirtualScore to track team results, VirtualLogger wants to show call centers how easily they can adapt the service to evaluating their calls, emails, chat sessions and other interactions. “We designed VirtualScore to evaluate any interaction in a call center,” said Jim Veilleux, president of VirtualLogger. “In fact, it’s so flexible we even have clients who are using it outside of call centers, to evaluate their field workers. The Big Score is our attempt to have a little fun, show our support for the call center community, and demonstrate just how powerful and flexible a tool VirtualScore really is.” The VirtualLogger recording and quality monitoring system provides a simple, intuitive user interface that minimizes training requirements and makes it easy for agents, supervisors and managers to get the most from their recordings, screen captures, email and chat sessions. VirtualLogger is available for active, trunk and line-side recording for traditional phone systems, Voice over IP or VOIP phone systems, and can even be implemented remotely, with no recording equipment onsite. Available options include remote storage and archiving, integrated scoring and coaching, screen capture, speech analytics and emotion detection - all available on a "pay as you go" basis. To find out more about VirtualLogger, call 866-864-5376 or send an email to info@virtuallogger.com. About VirtualLogger. VirtualLogger LLC is the first and leading provider of contact center recording and quality monitoring on a hosted or ASP basis. VirtualLogger provides 100%, random and on-demand recording, screen capture, quality monitoring, analytics and related technologies - all on a "pay as you go" basis. The VirtualLogger hosted model eliminates capital expenditures, greatly reduces technological and financial risk, increases return on investment and lowers total cost of ownership for contact center technology. With more than 200 million calls recorded over 10 years and two years on the INC 500 list, VirtualLogger has a proven track record of success. VirtualLogger is a registered trademark of VirtualLogger LLC. NICE, Verint, are trademarks of their respective owners. |
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VirtualLogger, LLC... sales@virtuallogger.com... sales: 866.864.5376 |
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