|
|
|
If one of your goals is to evaluate calls for marketing content, VirtualLogger has products to record and search calls based on keywords, such as products or services your company provides, so you have the information you need to hone your marketing plan.
Tools we provide
- Random recording for cost-effective and agent-neutral call selection that provides a snapshot of what customers are asking and saying about your product or service and how your agents handle those customer inquiries;
- 100% recording for easy and comprehensive sample selection. Find calls that meet specific criteria or use speech analytics to target calls based on specific call patterns;
- Event-triggered recording for targeted situation analysis and evaluation. Want to see how your agents handle orders for specialty items or technical issues on a specific topic? If it appears on your agent's screen, we can use that information to trigger recordings so you can focus on the issues you really care about;
- Web-based retrieval and playback system that makes it easy to share recordings with anyone in your organization - even people outside the organization;
- CTI, SMDR, CRM and other data linking so you can find records based on date, time, agent ID, customer name, order number, service or product name/number- virtually everything you might search on.
|
|
|
|
