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sales@virtuallogger.com

The  Hosted Call Recording and Monitoring Solution

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Document calls for customer dispute resolution

If your primary reason for recording is to research and resolve customer inquiries, VirtualLogger makes it easy to respond quickly to customer concerns.

Tools  we provide

  • Fully-redundant  recording system with full time concurrent recording fail-safe. As close  as you can get to 100% guaranteed recording;
  • Automated  monitoring tools that alert both you and us to any issues with the recording  system's performance. And proactive alarms that insure fast corrective action;
  • Automated  and Record on Demand. If you only need specific types of calls recorded,  we can trigger recordings based on specific events (e.g. orders over  $100; orders for specific products);
  • Archival storage for seven years or longer so you can deal with customer issues for years after the actual transaction;
  • CTI and  SMDR data linking so you can quickly find the call that the customer  is concerned about;
  • Full motion or snapshot screen capture that shows you what the transaction  looks like on the agent's screen. Provides insight into whether the  agent is entering the right data or getting the support required from  desktop systems;
  • Web-based  retrieval and playback system that makes it easy to share recordings  with anyone, especially the customer;

For recordings that help you resolve customer issues quickly and effectively, VirtualLogger can give you everything you need - all on a "pay as you go" basis, with a minimum of strain on your IT resources.

And if you're  also planning to use the recordings for quality monitoring and coaching,  you'll also be able to do everything you need for fast and effective quality  monitoring.

VirtualLogger, LLC... sales@virtuallogger.com... sales: 866.864.5376