Virtual Logger

Customer Surveys

Find out what your customers really think about your company with VirtualSurvey. Your custom VirtualSurvey can tell you why your customers buy from your company and what they like about your competitors. VirtualSurvey is a powerful tool for providing valuable feedback to management by capturing the voice of your customer in a user friendly question and response application. The answers you collect are only limited by the questions in your VirtualSurvey. Survey logic can be simple questions or contain skip-logic using customer responses to drive subsequent questions.

Since VirtualSurvey is a hosted service it’s easy to set up and easily integrated into your existing IVR applications or set up as a stand-alone applications. The VirtualSurvey service features web-based reporting that shows survey completion rates, survey statistics, and scores. .