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The  Hosted Call Recording and Monitoring Solution

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VirtualSupervisor

Automated  quality monitoring using speech recognition

  • Lets you "listen" to vastly more calls - cost effective for up  to 100% of your calls!
  • Catches  script compliance issues - keep your agents talking the way you want  them to
  • Alerts you to abusive language and other red flags - identify issues immediately
  • Pricing  as low as $0.10 per call
  • Use any  recorder - VirtualLogger or almost any other brand
  • No capital expense - keep your cash where you need it
  • No install - just send your audio, and we'll send you the results

How does VirtualSupervisor work?

VirtualSupervisor  is the amazing new way to monitor calls - up to 100% of them - in ways  you never could before.

Using cutting-edge "speech-to-text" technology, VirtualSupervisor turns your recorded audio into a searchable database for words. Your evaluation criteria are  used to categorize, flag and even evaluate calls. You can then use the  results to provide baseline performance scores or identify calls you want a live QA agent to listen to.

With VirtualSupervisor,  you can either reduce the cost of your current QA program or greatly increase its performance. Instead of listening to a tiny sample of randomly selected  calls, hoping to find a few "good" ones, you'll sift through 30%, 50% or even 100% of your agents' calls and quickly identify the ones that help you find the issues you want to work on. Then target your expensive  and limited QA personnel on the key issues that will drive up your performance.

And VirtualSupervisor  works with any recorder that can generate industry-standard audio files.  You transmit the recordings to us via secure FTP, we process them and  return the results to you in less than 24 hours. And the resulting database  is all Web-accessible.

VirtualLogger, LLC... sales@virtuallogger.com... sales: 866.864.5376