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The easy way to authenticate customer agreement to the transaction
- Works for telephone, on-line, even in-person sales
- Records terms and conditions, customer agreement and anything else you need
- Can be scripted for 100% consistency in presentation
- Legally binding and admissible as evidence for the transaction
- Instant 24x7 availability for recording and retrieval
- Available in "Any Language on Earth"
- Much less expensive than any "wet signature" process - even faxes
- No capital expense - keep your cash where you need it
How does VirtualSignature work?
We set up your VirtualSignature account for either a scripted or unscripted verification. In either case, you dial in to your dedicated account with the customer on the line and we record the call. In the scripted transaction, we play a series of prompts that your customer answers; in the unscripted transaction, you ask the questions. Both cases provide several ways for you to identify the call and instantly retrieve it any time - even years after it happened. VirtualSignature is also available with the latest in speech recognition technology or with live operators.
Your VirtualSignature transaction provides legally-admissible proof of the customer's agreement. Even better,when your customer hears their (or their family member's) agreement in their own voice, they'll usually remember the transaction and that will end the inquiry. With VirtualSignature, you can resolve a customer inquiry almost instantly - over the phone or on the Web. We can even set up a process that meets the requirements of the federal "E-sign" Act.
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