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			The  Hosted Call Recording and Monitoring Solution
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			VirtualScore
			Design forms, evaluate, and report agent performance Get "both  sides of the call" - caller and agent "Point and click" evaluation form design - for easy customization Integrated playback and layout follows the call flow - for fast, easy evaluation Format control the way you want it - to meet your center's needs Total  flexibility in weighting and reporting - to meet your performance goals And all  of the benefits of VirtualLogger - pay as you go and keep your cash! How does VirtualScore work? VirtualScore is the easiest-to-use evaluation form development and scoring tool that  lets you create scoring forms the way you want them - from basics to high sophistication  - with customized questions, sections, color coding, and answer methods. With VirtualScore, you can start with our standard library of Key Performance Indicators  (KPIs) or develop (and store) your own. Group questions into sections (e.g. skills-based categories) and order what you want. Provide "yes/no," "pick list,"  sliding scale or other answer methodologies. Weight each answer (or group) the way you want it. Even track what the customer has said for marketing data. And save it in an easy-to-use form that integrates audio and screen playback for fast evaluation. And, because VirtualScore stores each question and form in its database, it's easy  to modify forms over time and still track individual and team KPIs over any time period. Research shows that the better your agents perform, the higher your ROI - and good  feedback leads to better performance.
			VirtualLogger, LLC... sales@virtuallogger.com... sales: 866.864.5376