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			VirtualQC
			Third party  quality monitoring from the world's best supervisors Objective, third-party monitoring - let our experts focus your assessment efforts Experienced, U.S.-based QC agents - we've listened to more than 10 million calls "Pay by the call" pricing - adjusts to your changing business needs No fixed payroll - meet your needs without the commitment Works  with any recorder or no recorder at all How does VirtualQC work? VirtualQC  leverages almost ten years of VirtualLogger experience recording and scoring  millions of calls in the telecommunications, utilities and financial services  industries. Using our nationwide network of experienced call center supervisors, VirtualQC can review your calls on a continuous, daily, weekly or monthly  basis, and provide results overnight - or in as little as one hour. There are  many ways to use VirtualQC. You can transfer your recorded audio to us  via secure FTP transfer or we can access your system over the Web. Some clients actually ship physical media (CDs/DVDs) to us. Or, we can monitor your calls live over the "service observe" ports on your PBX. However  we access your calls, we can score them on customized VirtualScore forms  designed to work exactly the way you want, and calibrated to your evaluation  methods and practices. And you'll get daily, weekly and monthly reports  (even long-term trend analysis) that give you exactly the kind of information  you need to manage and coach your agents. Since our  QC agents aren't part of your staff, they're immune from claims of favoritism,  bias and other complaints often heard about in-house supervisors. Their training can mirror and will even exceed what you'd do internally. And you won't find anyone with more experience!
			VirtualLogger, LLC... sales@virtuallogger.com... sales: 866.864.5376