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			VirtualScore Express
			Call Evaluation  is now just a click away! "Point and click" evaluation form design - for easy customization Integrated playback and layout follows the call flow - for fast , easy evaluation Total  flexibility in weighting and reporting - to meet your performance goals Enterprise-wide  access, scoring and reporting And VirtualLogger's  "Pay as You Go" pricing lets you get started right away! With the web's first portal-based call evaluation tool, you can create basic to highly sophisticated scorecards. Customize it all: questions, sections, color coding, answer methods and more. And it goes  further: besides scoring the Agent/CSR's performance, you can create scorecards to analyze what the customer is saying including questions, tone, attitude  and responses. After all, their side of the call is just as important. And VirtualScore Express lets you gather what customers are really saying. You can  start with our standard library of Key Performance Indicator (KPI) scorecards or develop (and store) your own. Group questions into sections that match  the call flow or any other grouping you want. Use "yes/no,"  drop-down lists, sliding scale or other response formats. It's easy to  design and lay out scorecards to measure KPIs as you want them. VirtualScore Express stores each answer in its database, so you can modify scorecards and still track individual and team KPIs over any time period. Research shows that the better your agents perform, the higher your ROI - and good  feedback leads to better performance!
			VirtualLogger, LLC... sales@virtuallogger.com... sales: 866.864.5376